If for any reason you are not satisfied with your purchase, the items with the intact packaging can be returned for exchange, within 10 days from the date of shipment. To request a return authorization, you must send a request to firstname.lastname@example.org within 2 days of receiving the order. The e-mail must specify the order number, the codes and names of the items to be returned and the desired compensation: replacement. Once the return request has been received, Donnaliawineshop will send you a written confirmation, containing the Return Authorization Number (R.A.N.). You will be asked to confirm a date for collection, prepare the package and deliver it upon arrival of the courier. The return must be made with the courier indicated in our email. In the return mode made for an item change, the return shipment will be FREE.
It is not possible to exchange the product with a different item. There is only one free exchange of goods for each authorized return.General terms and conditions on returns Items must be returned new, with their packaging intact. Damaged, soiled or altered returns may not be accepted and be returned to the customer. All products pass a thorough quality control before being shipped. In the event that the Customer receives defective goods, or that errors occur in shipments by Donnaliawineshop, it is required to follow the same instructions above. Donnaliawineshop reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises. Donnaliawineshop reserves the right to refuse unauthorized returns or returns shipped with couriers other than that indicated in the email with the return instructions. However, the acceptance of such returns involves a charge equal to 20% of the value of the returned goods.m Donnaliawineshop will not accept returned goods if the return does not comply with all the terms and conditions set out in the return policy. In these cases, the goods will be returned to the sender at the original shipping address.